FAQs

 

Daycare


How long is a full day of daycare?
A full day is anything over 4 hours.


Is there a minimum daycare attendance requirement?
Double J does not have a minimum requirement; however, we do recommend that you come at least once per week for the sake of your dog. Attending daycare is a social skill which the dogs need to practice. Dogs who attend only occasionally usually don't enjoy daycare as much and may find it stressful.


How old does my dog have to be to attend daycare?
We ask that your dog be at least 4 months old and be potty trained, or at least working on potty training.


What happens if I book a day and don't show up?
If you schedule a day and don't show up you will be charged for the same.


What happens if I am late to pick up my dog? 
A courtesy phone call would be expected.  Late fees may apply.

If you have not picked up your dog by 8:00 PM M-F, your dog will be boarded at Double J overnight and you will be responsible for boarding costs.


Are there specific drop off and pick up times?
We do not have specific drop off and pick up times for FULL days. However, if you are going to do a HALF day, you must either pick morning (in which case your dog must be picked up by 12:30pm) or afternoon (in which case your dog can not be dropped off until 12:30pm). Please remember, half days are up to 4 hours time.


What are the holiday hours?
Every holiday is different, however we will allow pick ups and drops offs at specific times.


Are there nap times during the day?
There are not designated nap times because most dogs will take a break on their own. However, if you would like your dog to be separated for any part of the day, please let us know and we will try to accommodate you.


Should I bring anything besides my dog?
We recommend that you do not bring any toys or rawhides with your dog as they may cause some possessiveness problems & because many toys will most likely not make it through the day. If your dog has special treats due to a medical reason, you may bring them. You should bring your dog in/out on a leash.


Does my dog need a flea & tick preventative?
We do not require a topical flea & tick preventative but do suggest either Frontline or Advantage. Flea collars are not allowed at Double J.


There is a lot of barking when I drop off my dog. Is it always like this?
Absolutely not! The dogs always get excited when a new dog arrives and/or when visitors stop by. We take your dog outside immediately and may wait a little while before putting them in a play area; this gives the other dogs a chance to calm down before they greet the new dog. Within just a couple of minutes, the dogs settle down and everything is back to normal.


Will Double J feed my dog during the day?
Feeding dogs in this type of setting is not recommended because of possible aggression and health issues. In addition, dogs are generally not interested in eating as they are more interested in playing with all of their friends! However, in the case of very young puppies (under 5 months of age) and/or medical reasons, we would be happy to feed your dog in a separate area as needed.


What vaccinations are required?
We require rabies and distemper combo. Bordetella is not required, but is highlyrecommended. 


Will my dog get sick by being around so many other dogs?
We try to stay on top of any possible illness and take necessary precautions. However, just like with kids at school or daycare, viruses may be passed between dogs. If your dog comes down with anything contagious, he/she must stay home until your vet says it's okay to return.


Will my dog get hurt at Double J?
The safety of the dogs is always our first priority. In our initial interview, we make every attempt to weed out aggressive behavior. We closely monitor dogs and keep play on a fun, friendly basis so that it doesn't become too wild or confrontational. However, dogs use their mouths & paws to play; therefore, little scratches & nicks are not uncommon. If anything serious should happen, we will transport the dog to a nearby veterinarian if needed and notify you immediately.


If I purchase a full day package may it be used toward boarding?
Full day packages may only be used towards a full day daycare. They may not be used for half days or boarding.  



Boarding


Does my dog need to be spayed or neutered?
No, we do not require dogs to be spayed or neutered, however do request the females in season not be brought during that time.


How old does my dog have to be to board?
We ask that your dog be at least 4 months old and be potty trained, or at least working on potty training.


Are there specific drop-off & pick-up times?
Yes. Because we want your dog to be able to expend some energy and get acclimated before bedtime, you must drop him/her off no later than 5 PM. If you pick your dog up by 12 PM, you will not be charged for that last day.  Pick ups after 12 PM will be charged $20.


What requirements are there?
You must complete our evaluation process. Your dog must be non-aggressive and socialized with other dogs, be current on Distemper & Rabies.  Bordetella is recommended but not required.  


What should I bring with my dog?
You MUST bring their food in individual Ziploc bags measured out for each meal or a tupperware container for their entire stay. You may also bring up to one piece of bedding and one toy.  These will only be allowed in their overnight boarding suite.


How much time will my dog spend alone?
Your dog will be in his/her own place for bedtime, from 10 PM to 7 AM. During the day your dog will be in one of our play areas socializing with other dogs and getting lots of TLC from Double J staff.


Will anyone be there overnight?
No, your dog will be safe and secure in his/her own private place at night. For your peace of mind and the safety of the dogs, we do have 24 hour monitoring for fire and security. We hope to be able to provide 24 hour staffing in the future.


Will my dog get sick by being around so many other dogs?
We try to stay on top of any possible illness and take necessary precautions. However, just like with kids at school or daycare, viruses may be passed between dogs. If your dog comes down with anything contagious, he/she must stay home until your vet says it's okay to return.


What happens if my dog gets hurt?
If it's an emergency we will transport him/her to the nearest 24 hr vet immediately and then call you and/or your emergency contact. If it is a non-emergency, we will try to reach you or your emergency contact first to see how you would like us to handle it.


Does my dog need a flea & tick preventative?
We do not require a topical flea & tick preventative, but do suggest it. Flea collars do not count and are not allowed at Double J.